4601 Jobs in West Bengal - Page 7

Our Ideal Candidate Key accountabilities and responsibilities include: Service Delivery management P&L accountability Manage People and performance Client satisfaction Client relationship (at a Delivery level) Account business planning and strategy (E2 and above) Financial performance (Contribution Margin) Transformation & Industrialised Innovation Supporting Growth Contract Compliance Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities. Understands what it takes to manage a business and uses the insights to better understand a clients need and position the right CG offerings in conjunction with the Practice to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology). Working closely with the Practice to deliver all Transformation & Innovation projects as agreed Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini's ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by 5 Senses of Intelligent Automation. Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction. Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis Support Account Development Essential Skills and Experience: 1416 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment. Should have led large client delivery/portfolio delivery in the HR Service space 100-500 FTEs (E1) Strong People/Performance management experience Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA) Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes). Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally. Proven experience in a global complex BPO environment. Ability to influence senior business stakeholders at the client end. Strong relationship building, communication, and influencing skills. Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction. Strong relationship building, communication, and influencing skills. Leading single large account/multiple accounts in a matrix reporting relationship Prior experience in a Multinational Organisation or BPO work culture.

Job description MC Delivery Professional is playing a key role in the delivery of creative, brandcompliant, and costeffective solutionsdeliverables and as such proactively supporting MC teams across the company. Shehe oversees the communication and connection across various teams and relevant stakeholders. Is an advocate of best practices and innovation. Job Description - Grade Specific Supports Manager in the delivery of activitiesdeliverables and develops own MC competencies. Operates as an MC professional and has a reasonable understanding of their domain of expertise.Builds strong relationships with the team and key stakeholders at their level Able to act on own initiative but will require supervision, knows when to escalateseek guidance

Lead, supervise, and mentor a team of insurance advisors, agents, or service representatives Set daily, weekly, and monthly performance targets and ensure the team meets or exceeds them Provide ongoing training and support to team members on insurance products, sales techniques, and regulatory compliance Monitor individual and team performance using KPIs and performance dashboards Handle escalated client issues and ensure high levels of customer satisfaction Ensure adherence to company policies, IRDAI guidelines, and other relevant regulatory frameworks Coordinate with internal departments such as underwriting, claims, and customer support Conduct regular team meetings, one-on-ones, and performance reviews Motivate the team with goal-setting, recognition programs, and performance incentives Maintain accurate records of team performance, customer feedback, and operational reports Required Qualifications: Bachelor's degree in any discipline (preferably in finance, business, or insurance) 36 years of experience in the insurance sector, with at least 12 years in a team-leading role Strong knowledge of insurance products (life, general, or health insurance) Proven experience in sales or customer service within the insurance industry Familiarity with CRM systems and insurance sales tools

Lead, supervise, and mentor a team of insurance advisors, agents, or service representatives Set daily, weekly, and monthly performance targets and ensure the team meets or exceeds them Provide ongoing training and support to team members on insurance products, sales techniques, and regulatory compliance Monitor individual and team performance using KPIs and performance dashboards Handle escalated client issues and ensure high levels of customer satisfaction Ensure adherence to company policies, IRDAI guidelines, and other relevant regulatory frameworks Coordinate with internal departments such as underwriting, claims, and customer support Conduct regular team meetings, one-on-ones, and performance reviews Motivate the team with goal-setting, recognition programs, and performance incentives Maintain accurate records of team performance, customer feedback, and operational reports Required Qualifications: Bachelor's degree in any discipline (preferably in finance, business, or insurance) 36 years of experience in the insurance sector, with at least 12 years in a team-leading role Strong knowledge of insurance products (life, general, or health insurance) Proven experience in sales or customer service within the insurance industry Familiarity with CRM systems and insurance sales tools

We are looking for a motivated and organized Team Executive to support the daily operations and coordination of team activities within our insurance department. The role involves assisting in sales or service functions, managing customer interactions, tracking performance, and supporting the team leader in achieving business goals. This position requires good communication, basic insurance knowledge, and strong team collaboration skills. Key Responsibilities: Support team members in executing sales, customer service, or operations-related tasks Coordinate with internal departments such as claims, underwriting, and customer support Assist in managing customer queries and resolving basic service-related issues Maintain and update records of team performance, daily reports, and client databases Follow up on leads, renewals, and pending documentation as directed by the team leader Help prepare MIS reports, sales summaries, and productivity trackers Ensure compliance with internal guidelines and regulatory requirements Participate in team meetings, product training, and process briefings Maintain a professional and customer-friendly approach in all interactions Contribute to achieving the team's sales or service targets Required Qualifications: Graduate in any discipline (preferably in commerce, business, or finance) 13 years of experience in the insurance or financial services sector Basic understanding of insurance products (life, health, or general) Familiarity with data entry, CRM tools, and MS Office applications Key Skills: Good verbal and written communication Customer service orientation Time management and multitasking ability Attention to detail and record-keeping Basic analytical and reporting skills Team coordination and collaboration

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Assists clients in the selection, implementation, and support of SD for SAP. Lead multiple sized projects as team member or lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements and translating them into effective solutions Prepare and conduct Unit Testing and User Acceptance Testing Knowledge and experience in implementation planning, fit analysis, configuration, testing, rollout and post-implementation support. Experience in working with teams to prioritize work and drive system solutions by clearly articulating business needs Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-12 Years of SAP functional experience specializing in design and configuration of SAP SD modules Must have done one E2E S/4Hana implementation Experience in gathering business requirements, providing conceptual and detailed designs to meet business needs, performing necessary SAP configurations, writing detail specifications for development of custom programs, testing, co-ordination of transports to production and post go live support Should be able to create requirement specifications based on Architecture/Design/Detailing of Processes Preferred technical and professional experience Domain experience in Sales & Distribution

Job description Exceptional ELTETL background with data transformation and operational experience Experience with Snowflake cloud data warehouse Strong SQL Proficiency with Snowflake including analytic queries and other complex use cases Experience with SQL Query Tuning data investigation and optimization Experience modelling star schemas and other summary objects based on business requirements Ability to work ingroups as well as independently with a strong initiative to learn new technologies and tools quickly Efficient team player with exceptional communication skills and good interaction with users Knowledge on CICD Added Advantage

Job Description: We are looking for an experienced and passionate Adobe Experience Platform Real-Time CDP Architect to join our team. You will be responsible for designing, implementing, and optimizing solutions using Adobe Real-Time Customer Data Platform (Real-Time CDP) and working closely with LTIMindtree CDP COE along with various enterprise customers. As an Adobe Experience Platform Real-Time CDP Architect, you will: Serve as a platform expert and provide deep domain expertise in digital marketing, Adobe technology stack, and data infrastructure. Strategize, architect, and document scalable and robust Real-Time CDP solutions, tailored to business needs and objectives. Collaborate with a multidisciplinary team of consultants, data engineers, data scientists, and digital marketers to deliver end-to-end solutions for our clients. Define roles and permissions and working closely with Data Steward s in configuring governance policies in AEP-RTCDP. Lead and mentor junior developers and architects on best practices, standards, and methodologies for Real-Time CDP. Troubleshoot and resolve complex technical issues and ensure high performance and availability of Real-Time CDP solutions. Perform data discovery and analysis to identify the correct identity attributes and data sources as per business requirements. Integrate Real-Time CDP with other Adobe Experience Cloud applications, such as Adobe Target, Adobe Campaign, Adobe Audience Manager, and Adobe Customer Journey Analytics, to enable cross-channel orchestration and measurement of customer journeys. Handle profile collapses and merges using Real-Time CDP APIs and UI, and ensure data quality and consistency across customer profiles. Leverage data science, machine learning, and Experience platform AI capabilities of Real-Time CDP and Adobe Sensei to generate insights, predictions, and recommendations for customer segments and experiences. Stay updated on the latest trends, innovations, and best practices in Real-Time CDP and Adobe Experience Platform. Job Requirements: To be successful in this role, you should have: Bachelor s degree or higher in Computer Science, Engineering, or related field. At least 4 years of experience in designing and implementing solutions using Adobe Experience Platform and Real-Time CDP in B2C or B2B or B2P model. Implemented at least 2 AEP-RTCDP implementations in your current or previous role. Expert in XDM data modelling concepts and Industry specific out of the box XDM field groups. Strong knowledge and hands-on experience with data ingestion, management, segmentation, activation, and governance using Real-Time CDP. Proficient in Adobe Experience Platform APIs, SDKs (WebSDK, Destination SDK s etc.), UI, and tools. Experience with integrating AEPRTCDP with Adobe Experience Cloud applications, such as Adobe Analytics or CJA, Adobe Target, Adobe Campaign, Adobe Audience Manager. Experience with data integration, ETL, data modelling, data quality, and data security. Experience with cloud platforms, such as AWS, Azure, or Google Cloud. Experience with web development, such as HTML, CSS, JavaScript, and RESTful APIs. Experience with data science, machine learning, and AI models in Adobe Experience Platform and Adobe Sensei. Excellent communication, presentation, and interpersonal skills. Adobe Real-Time CDP certification (AD0-E605) is a plus.

Job description Work closely with Compliance release management teams on the system change requirements and ensure process compliance across landscapes Support compliance team on audit related queriesissues Configuration and troubleshooting of SolMan IT Service Management ITSM SLA Mail forms Organization Structure custom data elements and workflows Status Schemes etc Configuration and support of Change Request Management ChaRM Creation of Custom fields adding into business role Status Scheme changes Modify Actions and conditions Change Cycle creation closure support technical teams on Downgrade Protection related checks etc Support and troubleshoot production release related issues Solution Administration Definemodify Logical Component groups Technical Systems Branches Change Control Landscapes Import of SAP Best Practice other Business Process Hierarchy BPH schemes Configuration of JobSystem Monitoring ABAP Jobs Recent Log Backup Recent Data Backup setup query for job failures in S4 HANA other SAP Systems Managing Solution Manager Projects and Blueprint End to End build post steps knowledge of Solution Manager sytem Should have worked on Solmansetup for Managed system configuration Basic configuration Infra configuration SLD Fair working experience on Solution Manager Solution Documentation Process Management Best practice Content configuration

Lead, supervise, and mentor a team of insurance advisors, agents, or service representatives Set daily, weekly, and monthly performance targets and ensure the team meets or exceeds them Provide ongoing training and support to team members on insurance products, sales techniques, and regulatory compliance Monitor individual and team performance using KPIs and performance dashboards Handle escalated client issues and ensure high levels of customer satisfaction Ensure adherence to company policies, IRDAI guidelines, and other relevant regulatory frameworks Coordinate with internal departments such as underwriting, claims, and customer support Conduct regular team meetings, one-on-ones, and performance reviews Motivate the team with goal-setting, recognition programs, and performance incentives Maintain accurate records of team performance, customer feedback, and operational reports Required Qualifications: Bachelor's degree in any discipline (preferably in finance, business, or insurance) 36 years of experience in the insurance sector, with at least 12 years in a team-leading role Strong knowledge of insurance products (life, general, or health insurance) Proven experience in sales or customer service within the insurance industry Familiarity with CRM systems and insurance sales tools

Under Retail Banking Group, e-Relationship Management Services help customers avail of a host of banking services primarily through the phone channel. The e-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their banking requirements. It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio. Under Retail Banking Group, our e-Relationship channel forms an important platform for our customer engagement. The group ensures customers queries are resolved on time with a key focus on offering quality service. Our e-relationship team ensures each customer is profiled with a thorough understanding of their banking needs and services, and offerings are in line with our customer 360-degree approach. Job profiles and competency/skill requirement As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Primary job duties/responsibilities 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer Behold our values: Offer products that are fair to our customers and fair to the bank Educational Qualifications: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Key Skills: Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs Customer service: Complete understanding of the key customer service parameters during call engagements Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Communication Skill: Good oral and written communication skills Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Good communication skills Engagement with purpose Customer-centricity Stakeholder management Solution- Orientation

Under Retail Banking Group, e-Relationship Management Services help customers avail of a host of banking services primarily through the phone channel. The e-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their banking requirements. It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio. Under Retail Banking Group, our e-Relationship channel forms an important platform for our customer engagement. The group ensures customers queries are resolved on time with a key focus on offering quality service. Our e-relationship team ensures each customer is profiled with a thorough understanding of their banking needs and services, and offerings are in line with our customer 360-degree approach. Job profiles and competency/skill requirement As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Primary job duties/responsibilities 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer Behold our values: Offer products that are fair to our customers and fair to the bank Educational Qualifications: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Key Skills: Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs Customer service: Complete understanding of the key customer service parameters during call engagements Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Communication Skill: Good oral and written communication skills Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Good communication skills Engagement with purpose Customer-centricity Stakeholder management Solution- Orientation

Description We are seeking a dynamic Telesales Executive to join our team in India. The ideal candidate will be responsible for making outbound calls to potential customers, promoting our products and services, and achieving sales targets. This role requires excellent communication skills, a persuasive attitude, and a passion for sales. Responsibilities Conduct outbound calls to potential customers to promote products and services. Achieve daily and monthly sales targets set by the management. Maintain accurate records of customer interactions and transactions in the CRM system. Follow up on leads generated from marketing campaigns. Provide excellent customer service by addressing customer inquiries and concerns promptly. Prepare and present sales reports to the management team. Skills and Qualifications 1-5 years of experience in telesales or a related field. Excellent communication skills in English and Hindi (or regional languages). Strong persuasive and negotiation skills. Proficiency in using CRM software and Microsoft Office Suite. Ability to work independently and in a team environment. Strong organizational skills and attention to detail.

Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings

Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings

Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings

Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings

Location: Kolkata Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Bankingis anessential service . About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Location: Kolkata Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Bankingis anessential service . About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Description The Requirements & Development Manager will be responsible for overseeing the requirements gathering and development processes within the team. This role will involve collaborating with stakeholders to define project requirements, managing development timelines, and ensuring the successful delivery of projects. Responsibilities Gather and analyze requirements from stakeholders to ensure alignment with project goals. Develop and maintain detailed documentation of requirements and specifications. Collaborate with cross-functional teams to facilitate the development process. Manage project timelines and deliverables, ensuring timely completion of milestones. Conduct regular meetings with stakeholders to review progress and address any concerns. Implement and monitor the development process to ensure adherence to requirements and quality standards. Provide training and support to team members on best practices in requirements gathering and development. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, or related field. 5-10 years of experience in requirements management and software development. Strong analytical and problem-solving skills. Proficiency in requirements management tools and methodologies. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Experience with Agile and Waterfall project management methodologies. Understanding of software development life cycle (SDLC) and project management principles.

Drive sales through the agency team to achieve monthly/ quarterly/ annual business targets. Motivate and lead advisors to improve productivity and retention. Conduct regular performance reviews and training sessions. Ensure Adherence To Compliance, Company Policies, And Regulatory Requirements. Build and maintain strong customer relationships.

Description We are seeking a motivated and results-driven Sales & Marketing professional to join our team in India. The ideal candidate will be responsible for developing and executing sales strategies, engaging with clients, and driving brand awareness in the market. Responsibilities Develop and implement effective sales and marketing strategies to drive business growth. Identify and engage with potential clients through networking, cold calling, and presentations. Conduct market research and analysis to understand customer needs and market trends. Collaborate with cross-functional teams to align marketing campaigns with sales objectives. Prepare and deliver compelling sales presentations and proposals to clients. Track and report on sales performance metrics, adjusting strategies as necessary. Skills and Qualifications Bachelor's degree in Marketing, Business Administration, or a related field. 2-5 years of experience in sales and marketing roles. Strong communication and interpersonal skills for client interaction. Proficiency in digital marketing tools and platforms. Ability to analyze data and market trends to make informed decisions. Experience with CRM software and sales tracking tools is a plus. Creative thinking and problem-solving abilities to develop unique marketing strategies.

Description We are seeking a motivated Telecaller to join our team in India. The ideal candidate will have a strong background in telecalling or sales, with the ability to connect with clients and promote our products effectively. Responsibilities Conduct outbound calls to prospective clients and follow up on leads. Provide information about products and services to potential customers. Maintain accurate records of all interactions with customers and update the database accordingly. Achieve monthly sales targets and contribute to team goals. Handle customer inquiries and resolve issues effectively and efficiently. Skills and Qualifications 2-5 years of experience in telecalling or sales role Excellent communication skills in English and local languages Strong persuasive skills and ability to negotiate Proficient in using CRM software and MS Office Suite Ability to work in a target-driven environment Good listening skills and a customer-oriented approach

1. Motor Insurance Sale along with renewal of Insurance. 2. Followup with the customers for payment or renewal 3. Collect the cheque from customer 4. Visit the potential market for lead generation Show more Show less

Summary Job description Job Title: ServiceNow Architect – ITSM, CSM & SecOps Position Overview: We are seeking an accomplished ServiceNow Architect with extensive hands-on experience across IT Service Management (ITSM), Customer Service Management (CSM), and Security Operations (SecOps). This role requires deep technical expertise, a strategic mindset, and the ability to lead and deliver end-to-end ServiceNow solutions in alignment with enterprise objectives. Key Responsibilities: Architect and lead the implementation of ServiceNow solutions across ITSM, CSM, and SecOps modules Define and enforce platform governance, development standards, and best practices Drive automation initiatives using Flow Designer, Orchestration, and IntegrationHub Design and execute integrations with third-party platforms (e.g., CRM, SIEM tools) via REST, SOAP, and MID Server Conduct performance tuning, system upgrades, and code reviews to ensure platform stability and scalability Collaborate with stakeholders, developers, and business leaders to align solutions with business requirements Mentor and guide developers and administrators on platform capabilities and best practices Required Qualifications: 10+ years of overall IT experience, with 7+ years in ServiceNow architecture and implementation Proven hands-on expertise in ITSM, CSM, and preferably SecOps modules Proficient in JavaScript, Glide API, Business Rules, Script Includes, and Flow Designer Strong understanding of ServiceNow database architecture, ACLs, and security models Demonstrated experience in integrating ServiceNow with external systems and tools In-depth knowledge of ITIL and NIST frameworks Strong communication, leadership, and stakeholder management skills Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist – ITSM, CSM, and SecOps ServiceNow Certified Application Developer (CAD) ITIL v4 Foundation CISSP (preferred for SecOps expertise) Show more Show less